I have also had a bad experience at the same Petland store. We were also looking at the reptiles and one of the female employees was helping my son and me.
She was not friendly at all, was very short with her answers to our questions and was not helpful at all. I also noticed that their reptiles are a lot more expensive than other competitors as well as their merchandise. The same reptile set up aquarium my son bought at Petsmart was 130.00 more at Petland for the exact same item, brand name.....I honestly don't know how they are still in business.
Petsmart employees were way more friendly, helpful and informative.