Petland Overland Park, 185 N Parker St, Olathe, KS 66061, USA
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2.6
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Customer service
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
Style and Design
Value for money
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1 comment

Clearly, all the services claimed by Petland, training, supplies, vet services, warranty, have zero value. When asked how much a dog was, you have to go to the store to find out, which is a couple hour drive.

After seeing the dog we were interested, we received a notebook of services from the darling little 12 year old sales lady (joking - if she was 16, I'd be surprised), along with a lofty sales price. Since we are traveling and did not need the claimed $1700 worth of services - just the dog, we were quoted $200 less (kennel, toys, and food deduct) but not the hundreds of dollars of claimed services in training, grooming, vet services, etc. Bottom line - if you are a business and going to assign value to services during a sales presentation - they should be of VALUE. Since they are of zero value, this is a false claim made by Petland and buyers should beware of this salty tactic.

Why salty?

It leaves a very bad taste in my mouth and as a business owner, our value added services actually have value. Oh, and the financing piece - in reading other reviews, sounds like that could be problematic as well - again, buyer beware.

Reason of review: Pricing issue.

Preferred solution: Price reduction.

Petland Pros: Puppy we came to see, Lots of inventory.

Petland Cons: Value added services with zero value, Ignored our counteroffer, Awfully young sales folks.

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Anonymous
#1634198

Right, simple question ; "How much for just the dog ?" . I don't like complicated answers to simple questions. The young girl with no authority and the fuzzy pet thing is no accident ; it sets a certain scene which is intended to imply tranquility and unfailing cheer.

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