Jerilyn M Rlu

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Verified Reviewer

Broken store policy when animal died in a wk

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Updated by user Oct 29, 2021

Nothing yet...made fun of from my talking disability....by Albuquerque store managers

Updated by user Oct 29, 2021

I was told by lady in Ohio corporate office to go to customers service online I did, nothing yet...

Original review Oct 29, 2021
I bought a chinchilla at Petland, in Albuquerque, I bought cage , food and accessories...Was guaranteed animal health for 1 wk. Animal died 7th day.

I have been screamed at by phone...telling me its my fault not theirs. At first I was told ok come get this 1 for half price but did not stick to their guarantee. It died Monday night sometime. I was told I should have done something n did nothing when saw him twitching Monday night.

I called them on Tuesday next day. Got treated badly by a different woman even. I had borrowed money from my bank to do this, as I was turning 66 Oct 26th. I turned animal over n noticed there was a ring of fur around his privite area.

I called a vet and went online. This is common if ghere is more than 1 and can be same sex even in cage n in fact supposed to ck them 4 x a yr n use ky jelly to pull it off or fge oh r urinary tract gets messed up n they die. I tried to tell Terry, manager in Albuquerque store this today...Oct 29th, got screamed at, called a lier by her saying need to get story straight. Both women in charge are hateful people and shouldn't be around animals.

This woman Terry hung up on me saying conversation over and I was trying to take her up on her offer of 150 half price when i get pd on disability the 3rd. I cant hardly talk when upset n is part of my mental disability...Shes making fun of me...Driving me furthur into depression. I should get another for free but was going go pay half price..I have cage here. AMAZON brought me more things for this Chinchilla...that is gone n i am not at fault, as they are saying to me by phone when i call.

No 1 ever wanted to call me back. I had to call there. I could see if I being rude N screamingly talking but not once even raised my voice. Please resolve this issue.

Thank u in advance. I cant get these people to make since or be polite.
View full review
Loss:
$300
Pros:
  • There is no pros to dealing with petland
  • All in 1 place
Cons:
  • Did not stand by the stores verbal agreement

Preferred solution: Let the company propose a solution

User's recommendation: Do not buy at This place. 7 day health policy for animal is a lie

Eleanor Q
map-marker Buffalo, New York

Predatory everything!!!!!!

My daughter was totally duped!!! What a nightmare!! 163% interest rate! 3 different finance companies all out of state
View full review
Loss:
$4000

Preferred solution: Price reduction

User's recommendation: Find a reputable breeder or better yet go to a dog shelter!

1 comment
Marwa Wuu

Hi there, if you are interested in sharing more of your story with us, please fill out our online form: www.humanesociety.org/reportasickpuppy and contact us at stoppuppymills@***.org. Thank you and sorry to hear about your experience.

Joe D Yas
map-marker Oak Lawn, Illinois

Incident at Chicago Ridge location

I was admiring a fancy hamster, Im not sure to why but I was bitten, it did shock me and couldnt keep in my hand. I have a 16 month old baby , she was in front of me at the time and it landed in stroller and my daughter was bite also, my daughter was crying and screaming and no one can to see if we needed any help. Not mention no one asked us if we had any questions prior to the bites.
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Pros:
  • Cute animals
Cons:
  • Terrible service

Preferred solution: Let the company propose a solution

Roxana C Jqd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Orlando, Florida

My dog was not registered with ACA as specified

I purchased my Shiba inu in the waterford lakes location, believing he was registered with ACA, and now ACA is telling me he is not registered? How can i access the internet access code given to me upon purchase?
View full review
Loss:
$8

Preferred solution: I need the internet access code to register him to ACA. i also want a price reduction, neither Yuki or Arya were registered with AKC like I was told. I overpaid.

AMANDA J Dfl

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Verified Reviewer
| map-marker Bradenton, Florida

Issue to be resolved

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Petland - Issue to be resolved

Hi. My name is Amanda.

I bought a Red Tail Boa from your store in Bradenton FL in April. He had some strange skin problems a couple weeks later and I brought him back in and they said he is fine and to just keep misting him every morning. I did that and fed him a live pinky every week that I purchased from the same store. He started acting strange and became very lethargic a couple days ago.

So I brought him back to petland and the employee sold us a pinky to try to feed him and he refused to eat for the first time. He said that if something is wrong with the snake there is nothing they could do because it's past the time frame allowed. Today I had to euthanize my Red Tail Boa because he had Inclusion Body Disease. Now my kids are crying because their new family member is gone forever and I'm officially traumatized from watching it's body uncontrollably twist and turn and flip it's head upsidedown with his mouth wide open.

So I am asking what your company is prepared to do to make this right because this is absolutely unacceptable and tragic! Please contact me back ASAP.

If I do not hear back within a weeks time, I will push this issue further. Thank you.

View full review
Loss:
$400
Pros:
  • Nice employees
Cons:
  • Animals health
  • Poor return policy

Preferred solution: Let the company propose a solution

User's recommendation: Please be careful purchasing your pet from this company.

William - Bill H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Paperwork for my Quaker parrot

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Updated by user Oct 08, 2021

There have been 2 additional phone calls where I was told they were getting the documentation. In the end, they blatantly lied to me and strung me along until the return period ran out. Now they’re completely ignoring me.

Original review Sep 08, 2021
I purchased a Quaker Parrot the evening of September 3rd. I was told he was 4 to 5 months old. I ask for his hatch date and was told he would ask the manager. When I got home I realized there was no paperwork on the Quaker Parrot other than the cash register receipt. I went back in on September 4th. The manager and the gentleman that sold me the Parrot were both off. I was told the manager will be back on Monday. The lady took my number and told me the manager would call me back. Its Tuesday afternoon and I still havent received a return call.
View full review
Cons:
  • Price on untamed quaker parrots
  • Treatment of their animals
  • Limited parrot products

Preferred solution: For $1200 + I want some type of certificate that documents the band number, the hatch date for the Parrot, and the date I purchased the Parrot. Band number on the parrot is # ABC (TX) 21 3254.

User's recommendation: Shop somewhere else.

Anonymous

They commit fraud

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So now after having the dog for almost a year, they did complete fraud. Wrote down that we paid half upfront and half check. When half was paid upfront and the rest was suppose to be financed. We asked for the financing papers we never even saw because they got our bank info straight from the contract. They forged my boyfriends signature for a financing company that charges 153% interest. It wasn't even a signature it was his name in print and it's not even his handwriting. We are seeking legal action. We are not the only people they have done this to. Check everything before giving them money. Because they'll still find ways to keep taking money from you.
View full review
Loss:
$8
Cons:
  • Didnt disclose my pet has polydactyly
  • Lack of empathy
  • False advertising

Preferred solution: Shut down

User's recommendation: Don't shop here

1 comment
Marwa Wuu

Hi there, if you are interested in sharing more of your story with us, please fill out our online form: www.humanesociety.org/reportasickpuppy and contact us at stoppuppymills@***.org. Thank you and sorry to hear about your experience.

LaDonna K

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Verified Reviewer
| map-marker Houston, Texas

I have been trying to get a resolution for a for that I have been waiting to get since the. 27th.

It is too much to explain but I have been trying to reach someone in corporate for a week but I have only been called back by someone saying that they would get back with me. Then when I call back there is no record of the complaint on the computer.
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johanny P

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Verified Reviewer

Worst company ever

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One Star is too much for this company, On April 12 th , My person Johanny Parra and my husband Jose Suarez went to Petland Kendall address 8236 Mills Dr, Miami, FL 33183 and was attended by Stephanie. At 12pm and we decided to purchase a puppy specifically a Golden Doodle of 9 weeks at the time of purchase we took a financial payment for $ 5,060 and we signed a CONTRACT, which says that we need to bring the puppy for a wellness check up with the veterinary specifically to Pou Veterinary Group within 4 days to confirm the puppy was healthy, once we get home exciting as a new parents to a puppy that we name Belle, we realize that the dog was gagging, the next day April 13th we called the veterinary to make an appointment which they have for Wednesday April 15th, for the days following of the appointment the dog keep gagging but now he was coughing too, once we get to the veterinary we explain our concerns to him, and he said it could be either giardia or tracheitis, which could be because of the contact to other dogs at the store, that the time we as a new parents get really concerns and debate whether we should do the diagnostics test to treat our puppy the right way, but at the same time, either disease have an incubation period of 5 to 15 days, and that was the 3rd day that belle was with us, We called that moment at American Kennel Club, since the day before we finished the register and they told us our puppy has 30 day of insurance, once we explained the situation, they said they wont cover the veterinary of any other test since the dog should be healthy since the day we bought her( which she is not ) and then we decided to call Petland Kendall again we explain the situation and they transfer our call to pet care solutions,once they pick up we talked to Anthony (at this time we were at the veterinary waiting to have a solution to see if they are responsible for the diagnostics test) we started a claim with him and we decided to make the test to treat our puppy the right way, we did the Giardia test which was positive, we sent Anthony the invoice of the veterinary and when home with our sick puppy, we started the medication as the doctor recommended, the next following days belle keep coughing but now its increasing and she now has mucus, we keep trying to contact pet care about this matter, and on April 21, 2020 we called and the answer is that they wont paid for the diagnostic test since they only pay for medication that the pets might need, and how do you know if you pet need medication if you dont a diagnostic test, and up to this date our puppy needs a follow up and to redo the test after we finish the treatment, and now we are trying to find the right insurance company for her but no company will pay for any gastrointestinal or pulmonary diseases because she has those conditions as a comorbidity thats means we cannot get a health insurance for our dog.

Our dog that was sold to us already sick she is getting worse and worse, we contacted pet care on April 21th we called a total of 10 times, and the last called they told us that they will not talk to us anymore that if we want we can take further steps with our lawyers, without any solutions on their part, they stopped talking to us altogether, and we have a contract signed with the stipulation about the warranty (attached below)that was the main reason why we bought our dog in that store, they are not answering for our dog. We know that in united states the law is respected and we know about the PET LEMON LAW in which protect the customer who is buying a sick dog, for which we need help in this matter, we dont even have a services of the company from whom we bought it not even a complaint line on the matter, this was the last resource that we can attempt , we paid $5,060 for a sick dog without us knowing that she was sick. AND KNOW EVERYTIME TIME THAT WE TRY TO CALL THEY DENIED TALKING TO US BECAUSE THEY SAID WE HAVE A LAWYER WHICH WE DONT AT THE MOMENT. After reading the contract you can see that its said and I quote "should the veterinarian diagnose any physical health problem that will require further veterinarian care, you may bring your puppy to Pou Veterinary Group 11549 North Kendall Drive Miami, FL 33176 Phone: 305-598-**** where all reasonable diagnostics and treatment will be at no cost to you" it is stipulated in the contract that we signed on April 12th 2020.

We have the contract and the paper work from the veterinary and we are asking for our rights as a customer on this matter and we have a confirmation from 2 veterinaries about the dog being sick before we bought her (attached below too) we even have a recording with pou veterinary where he confirms it.

On April 22, 2020 I have to bring my dog to the veterinary and he did blood work and rx and he determine that she is starting an infections in her lung that could be a bronchitis or pneumonia, and we pay 514$ in diagnostics test, plus the 90$ on the first visit. Petcare and petland denies to talk to us about this matter, and they send us to call their lawyer and we did but the number that they provide is not a law firm related to them. And this point our dog is sick and getting worse and worse And we dont have a response for either of the companies. on April 30th we brought belle(our puppy) to pou veterinary and they says she is better even though the White blood cell count is elevating more, they did blood test again and fecal test, the doctor at pou veterinary which work with petland told us she is better (at this point you veterinary doesn't want to get involved anymore and sent us home, the next day belle was getting worse, she is vomitting having blood in her *** she doesn't want to play is totally lethargic she didn't even want to move, so in our eyes our pet is not fine or healthy as the veterinary said, we decided to ask for a second opinion and we went to Banfield hospital for an emergency visit, once there the doctor did a giardia test which was positive so that means she is still sick, and she advice another antibiotic for her lung since the one that you veterinary recommend have a lot of side effects on dogs, the doctor at Banfield says is not normal to t has white blood cell elevation that she has a bacteria in her body plus the symptoms that our puppy was having.

I will attached the invoice and the doctors note on both places, the very next day belle (our pet) started vomiting AGAIN, she has diarrhea with blood she was lethargy and didn't wanted to play or move, we continue the medications plus we gave her fluid to avoid dehydration, since we didn't want to hospitalized her if it we could prevented since she is puppy and is still missing some vaccinations. Up to this date May 18 she is better but not the same she is stopped taking the second antibiotic, but she is still dewormer and metronidazole, we are really concern for our dog multiple doctor has said now that she came in sick already. I will attach all the documentation, she have been taking metronidazole for a month now everyday for 12 hrs. she still have a giardia positive.

and PETLAND HAVE NEVER RESPONDED TO THIS. WE HAVE A CONTRACT ABOUT A WARRANTY IS WRITTEN I WILL ATTACHED BELOW SO YOU CAN JUDGE FOR YOURSELF.

THEY ARE ANSWERING EMAILS. CALLS OR MESSAGES ABOUT THIS SITUATON WE HAD SPEND 1000$ ON DIAGNOSTIC PLUS 5,060$ ON OUR PET FOR WHICH THEY BROKE A CONTRACT THAT SAYS THAT OUR PUPPY WAS HEALTHY AND SHE WASNT AND THEY HAVENT PAY FOR THEY DIAGNOSTIC EVEN THOUGHT IT IS STIPULATED ON A SIGNED CONTRACT BY OUR PART AND THEIR PART UP TO THIS DAY WE HAVE NOT ANSWERS FROM PETLAND.

View full review
Loss:
$6160

Preferred solution: Full refund

User's recommendation: DONT GO THERE EVER ! DOG BUY DOGS FROM HERE

3 comments
Abyan Zyo

I am going through the same thing, only I spent over $6000.00 buying my dog and $700 so far to get her tested and diagnosed with polycystic kidney disease. What ended up being the outcome? They wont return my calls or emails.

johanny P
reply icon Replying to comment of Abyan Zyo

To be honest nothing happened, after almost 7 months, and lawyers involved, they offer 1,000$ and to return the dog which of course we didn’t , so at the end we did not accept the offer as it was an insult on how much we spend on it, and we could keep paying lawyer 500$ everyone they wanted to comunícate with us on top of medical vet Bills, just keep trying to see if you have a better luck, they the lied, stopped answering the phone and emails. I’m sorry this happened to you too.

Abyan Zyo
reply icon Replying to comment of johanny P

Oh my goodness, I hope something gets done. I'm sorry that happened.

I've filed a dispute with the credit card company they finance through and have filed a complaint through the BBB plus all the direct ways of contact I've done. They need to be shut down.

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Shelly W Tna
map-marker Jacksonville, Florida

Customer Service Assistance Needed

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Petland - Customer Service Assistance Needed
Updated by user Dec 20, 2020

Dog was practically Full Grown

Original review Dec 20, 2020
To whom this may concern, Please help me , this afternoon 12/20/2020, , my wife and I visited a Petland store on Beach Blvd, Jacksonville Florida, I was really hoping for a Christmas Miracle.Please let me explain Im a US Veteran with PTSD , I desperately need an emotional support dog , We looked at a French Bulldog , we didnt have good enough credit to finance a $6800 dog ,Im a veteran on a fixed income, I cant afford this type of luxury, your company should help veterans and the community instead of driving people in debt for precious puppies priced up to $12000 or more that was the price of a blue French Bulldog at this location, Im very upset with your business practices, I formed a bond with a dog I could never afford, and now tonight I have to take medication to relax because it has bothered me so much... Please Help
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Cons:
  • Highly inflated prices

Preferred solution: Severe price reduction or assistance getting a dog for a veteran

1 comment
Chynna Mik

You should be glad it worked out the way it did because you wood have had far worse had you taken that puppy mill puppy home. Get a dog crib a responsible breeder or a shelter and stop trying to support puppy mills with your money.

Loretta M Mwy
map-marker Racine, Wisconsin

Poor customer service

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Worst customer service ever. Bought a coat for my friends dog and it didn't fit.

Well no returns on coats although no one told me that and there was supposedly a sign that I never saw. I stood there and said to my friend well if it doesn't fit you can exchange it. The clerk said nothing. But I think I should have been told no returns.

But you can bring the dog in and try it in so why is it any different if you bring it home and try it on or try it on there. That makes no sense. And they wonder why they have a bad reputation. I don't wonder why.

I was looking at a dog there but no more. They lost a sale for a $43 coat.

I don't work with places with such poor customer service. I would have given a zero star if I could have.

View full review
Loss:
$43
Cons:
  • Customer service badgering sales techniques with the dogs

Preferred solution: Let the company propose a solution

1 comment
Guest

Ok you didn't see the sign.. Now you know.

You're not getting a refund. So what's the issue.

Anonymous
map-marker Winter Park, Florida

Payments

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Hello my name is Fiorella Guanilo. I wanted to know if you guys had any offers for anyone wanting to pay the entire account in full today. I seen a lot of times were people would owe a certain amount but if paying early, you guys would lower it. If you guys can call me back as soon as you can i will appreciate it.
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Jaqueline C Ufi
map-marker Rogers, Arkansas

Complain about an unsatisfied purchase!

We went there, fisrt time, to look around. We saw a puppy we liked and asked how was the process to get it.

They made it look as easy and we decided to get it. They said it was "LOW INTEREST" so we asked for financial assistance and the bank denied our application and they DID NOT tell us that, instead they decided to get us the credit card from them, that means to pay a high rate! And they DID NOT tell us that. We obviously asked how we're supposed to pay and how much was total and they DID NOT tell us, they said we're gonna get the bill in the mail and that's how we finally knew everything.

Plus they made us buy a lot of things for the puppy "TRICKING" us, they made us believe it was a "bundle" we thought everything was included with the puppy! We feel like idiots, that's how THEY make you feel. Again, it was first time for us so did not know that much and we TRUST them because it's PETLAND but now we know how they work and we NEVER ever are going back there and NEVER ever would recommend Petland, they are such liers and give you WRONG information avoiding the truth! It sucks!

Bad experience ever! it's worse to get a puppy at Petland than getting a car!

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Pros:
  • I will never go back
Cons:
  • Fraud

Preferred solution: Let the company propose a solution

User's recommendation: Make sure they give you the right info and don't get tricked!

3 comments
Marwa Wuu

Hi there, if you are interested in sharing more of your story with us, please fill out our online form: www.humanesociety.org/reportasickpuppy and contact us at stoppuppymills@***.org. Thank you and sorry to hear about your experience.

Marwa Wuu

Hi there, if you are interested in sharing more of your story with us, please fill out our online form: www.humanesociety.org/reportasickpuppy and contact us at stoppuppymills@***.org. Thank you and sorry to hear about your experience.

Guest

It would be much nicer and kinder to have adopted a dog from the SPCA, Humane Society or a rescue. So many pets are being abandoned during this sad time.

View more comments (2)
Janet R Giy

Sold sick Pet, Lied about vet accommodation , And Fradulent Representative

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I purchased a dog from petland from representative Taylor Adam's. I paid 300 and was told the pet came with a package and 3 months dog food. He then told me if the pet needed to go to the veterinarian that all her Bill's would be taken care of and asked me for my phone so that he could register codes etc... When I got home I noticed I didn't have any receipts or proof of anything in the papers that he gave me. I also noticed that there were 2 contracts. 1 of which was signed electronically and the other I couldn't open. I also noticed that the dog was vomiting, and had bad diarrhea. She was not eating and was drooling at the mouth. I texted the rep the same night and explained I was never told about contracts. The next day the dog was worse and I was told no refunds and the vet claimed that they do not take care of the bill and petland lied. I'm very upset about n
View full review
Loss:
$439
Pros:
  • There is no pros to dealing with petland
Cons:
  • Fraud
  • False advertising
  • Petland lying and deception can be considered abuse

Preferred solution: Full refund

1 comment
Marwa Wuu

Hi there, if you are interested in sharing more of your story with us, please fill out our online form: www.humanesociety.org/reportasickpuppy and contact us at stoppuppymills@***.org. Thank you and sorry to hear about your experience.

Tajamoy G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jacksonville, Florida

Payments

Hello my name is Amoy, I'm In Houston TX, and I'm writing to you guys today because I am no longer working and need to stay home due to my grandmother health. She needs assistance 24/7 after finding out she had breast cancer.

Therefore I won't have any money to keep making payments on the Australian Shepherd. Thus when I purchased her she was very sick after a couple months she died, I brought her to the vet and I was told she had kidney failure, and the expenses was too much to treat. I've been paying 1 year and 5 months on a dog I no longer have. I called about the situation and nobody got back to me when I reported my puppy dead.

I have a lot going on and I don't want to lose my grandmother just yet. If there is anyway you you guys can help I'll appreciate it.

View full review
Loss:
$2000

Preferred solution: Price reduction

1 comment
Marwa Wuu

Hi there, if you are interested in sharing more of your story with us, please fill out our online form: www.humanesociety.org/reportasickpuppy and contact us at stoppuppymills@***.org. Thank you and sorry to hear about your experience.