Petland

The store manager, who said his name is Abel, was the most disrespectful employee I've encountered anywhere. It was disappointing that he refused to help remedy the situation that his own employees created.

On September 27th, I went to Petland in Janesville to buy frogs and fish for the aquarium. I had previously bought a frog the week before, and he seemed to adjust well, so I went to get more. I asked for two more frogs and verified this was okay for my community tank to which she assured me they are. I also got some neon tetras and then met her up at the front register.

When she came to the front, this employee had the frogs and the fish in the same bag. I specifically asked, 'Is that okay that they are in the same bag?' And she said yes. By the time I drove home, there were no more tetras. I called back up to the pet store and told them what happened and she apologized and said that was her fault.

I was asked to call on Tuesday when the big boss was going to be there and I said yes- no problem. She was very courteous and kind and took accountability for the mistake. I very much respect that.

On Saturday, a friend who is an aquatics specialist said those frogs cannot be in a community tank.

They are actually quite aggressive, and he can't believe they put the fish in the same bag. He also said the frogs would be okay in my community shrimp tank as they will get eaten. On Tuesday, I wasn't able to call, so I called around 12:30 on Wednesday. I asked to talk to the store manager and a Hispanic man with a very heavy accent got on the phone.

I told him the situation and he said they don't return animals they cannot take the frogs back. The best he can do is replace the tetras that got eaten. I said, 'But they will get eaten, they cannot be in the same tank,' and he replied that's the best he can do. He said next time I get fish I should Google it!

I told him I didn't think it was fair. I was stuck with these frogs that the employees told me it was okay to put in my tank, and they are eating all my fancy shrimps and other fish!!! I asked to talk to the manager above him. Is there a regional manager and he said that was him.

I questioned who was above him or who's the owner, and he told me to Google it. I asked what his name was and I had to ask multiple times, and he said his name was Abel. He then asked, 'What's your name? What's your name?' Interrupting me repeatedly saying it goes both ways, you want to know mine, tell me yours.

I ended up hanging up because he was not giving me any type of resolution. he was disrespectful, and it was honestly the most unpleasant experience I have ever had at a pet store. I really enjoyed the girls that I had interacted with previously. They were all very sweet and lovely people to encounter.

I hope to figure out a way to resolve this situation without me ever having to speak to that man again. At the very least refunded for the fish that they put in the same bag and got eaten.

Thank you. V

I purchased a dog at Pembroke Pines and University location I was put on the plan that was a certain amount of money at no interest for a year and the balance to be paid at the end of the year you sent me a bill the first month which was double the amount of the agreed price plus interest I have the written contracts and all the conversations I had with corporate and Petland credit card company you said you were going to fix the problem and for the last 2 months you haven't done a thing except charge me double the interest just got a bill for $600 and $54 I've been dealing with you people for 3 months trying to straighten this out without having to take legal action since you people are incompetent and ignoring me I have seek legal counsel and you will not get away with this I have signed and written contracts on the promotion that I agreed with I have written conversations with corporate Petland and credit card community you will not do this to me it is affecting my credit score which affects my life so there's going to be a problem and the problem is going to be yours believe me I've already seeked advice from my attorney they have looked at all the papers I have gotten and you people are totally wrong and we'll be hearing from me this week February the 17th and on I am 65 years old and this was supposed to be a joyous occasion for my first dog and you people have made it a nightmare I've tried to do this nicely and you people are incompetent used car salesman and you will pay for my stress and the things I've had to go through to get to the point that we're going to get to and you are a totally in the wrong