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Worst company ever

Petland - Worst company ever
Petland - Worst company ever
Petland - Worst company ever
Petland - Worst company ever
Petland - Worst company ever
Petland - Worst company ever
One Star is too much for this company, On April 12 th , My person Johanny Parra and my husband Jose Suarez went to Petland Kendall address 8236 Mills Dr, Miami, FL 33183 and was attended by Stephanie. At 12pm and we decided to purchase a puppy specifically a Golden...
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3 comments
#2055929

I am going through the same thing, only I spent over $6000.00 buying my dog and $700 so far to get her tested and diagnosed with polycystic kidney disease. What ended up being the outcome? They wont return my calls or emails.

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ID
#1933502 Review #1933502 is a subjective opinion of poster.
Product
Petland Dog
Loss
$6160
Preferred solution
Full refund
New Reviewer

Disappointed

Petland - Disappointed
I purchased an adorable puppy that is supposed to be a poodle. I left great reviews upon purchase because customer service is awesome at the Summerville store in SC. My pup just turned 7mths. I had dna test. He's only 75% poodle and 24%teo other breed. The money spent is unbelievable. He's supposed to be hyper allergenic. My daughter has severe asthma and is supposed to visit next month. She can't if I have this mixed breed in my house. This is heart wrenching. I want my money back.

User's recommendation: Speechless.

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ID
#3792904 Review #3792904 is a subjective opinion of poster.
Location
Summerville, South Carolina
Pros
  • There is no pros to dealing with petland
  • Cute puppy but they rip u off
Cons
  • Deception and dishonesty
Loss
$6687
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Sick puppy

we bought out first husky through pet land with no problems but it has been the complete opposite with out new puppy. we took her to the vet the day we got her to get checked by our vet and of course she comes back positive for jardia. we had to wait for lab work so we didnt know she was sick and she got our other husky sick! we recent got pet insurance but at the time we did not have any so it costed us about $3-4000 to treat both of our dogs thanks to petlands negligence and quite frankly *** vet.

User's recommendation: don’t buy from petland.

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ID
#3792787 Review #3792787 is a subjective opinion of poster.
Location
Plantation, Florida
Pros
  • New puppy
Cons
  • Petland lying and deception can be considered abuse
  • Selling sick puppies after the vet has supposedly checked them
  • Customer service
Loss
$4000
Preferred solution
Full refund
New Reviewer

Aggravated

Petland - Aggravated
I was sold a puppy that was pooping blood and has phenomena. I was told that the reason for her pooping blood was because she got a vaccine on the day I picked her up yet her records didnt indicate any such vaccine . I watched her for 3 days still no change . I had to take her to the vet only to discover that she also has a slight pneumonia. I am highly disappointed, stressed out snd frustrated. To add to the fact that they do not stand by their word . I got a who brunch a running around from their reps in store . Unprofessional
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ID
#3754031 Review #3754031 is a subjective opinion of poster.
Location
Hollywood, Florida
New Reviewer

Petland doesn’t honor / standby their word . I bought a puppy and on the said day I bought her she was pooping blood. I called the store to inform them and I was told that she got a vaccine that was

Petland doesn’t honor / standby their word . I bought a puppy and on the said day I bought her she was pooping blood. I called the store to inform them and I was told that she got a vaccine that was
I bough a puppy 5 days ago only to find out that the puppy is pooping blood and has slight phenomena. I was told by the agent at Petland that the puppy I was pooping blood because of a vaccine she got on the day I picked her up which was not on recor
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ID
#3753993 Review #3753993 is a subjective opinion of poster.
Location
Pembroke Pines, Florida
Pros
  • Cute animals
Cons
  • Highly inflated prices
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Complaint

Lack of communication on pet purchase upon return request. Limited knowledge of on hand staff and return policy disclosure.

User's recommendation: Do your own research and prepare questions prior to purchasing anything from Petland Memphis.

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ID
#3707646 Review #3707646 is a subjective opinion of poster.
Location
Memphis, Tennessee
Pros
  • Good line of pets
Preferred solution
Better communication of what is required for return. Customers should not be penalized for out of stock items requiring a pet swap.

No stars!!! SCAM!!!! Check your receipts… High Priority

Purchased a puppy back in February at Charleston Las Vegas NV. Overcharged!!! If they say the perks comes with it, make sure u decline coz they charge u for everything even a gift card. The manager said that when we purchased the dog, it was said that everything comes with the price. Why the heck should we pay for a gift card when we can afford to buy a $$$$ worth puppy. Its not FREE!!! They are charging u the perks!!!

User's recommendation: Never trust PETLAND not even the VET that’s linked to the store!!!

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ID
#3672040 Review #3672040 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Pros
  • Cute puppy but they rip u off
Cons
  • Customer service
Loss
$600
Preferred solution
Let the company propose a solution
New Reviewer

Told me to register my dog akc

My dog was supposed to be akc. I beefed a duplicate of her registration. They say he's ACA. I paid almost 4000 for him. I would never have done that. I also paid over 300 for a lifetime registration from akc. Petland said I only. Paid for his name. I'm pissed off and your company is a fraud. The manager said aca is the same. He lied. No one wants an ACA dog. They say they are puppy mill dogs.

User's recommendation: Be honest. 4000 for a bone AKC dog is wrong. They told me at time of purchase that I had to register him. I did. Now they say I only registered his name for 300 dollars.

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ID
#3622861 Review #3622861 is a subjective opinion of poster.
Location
Montgomery, Alabama
Pros
  • There is no pros to dealing with petland
Cons
  • Payed too much and no paperwork on chip
  • Service the manager all of it
Loss
$3500
Preferred solution
Full refund

I have AKC, ASCS Aussies. Chamion bloodlines UTD on shots. Vet exam, worming

Uploading and editing pics is awful. If I get one more "Oh Snap" message. Be upset. And it tells me to reorder my images. I never ordered them in the first place. You me rearrange them. By the way to not renew my subscription.
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ID
#3582374 Review #3582374 is a subjective opinion of poster.
Location
Guthrie, Oklahoma
New Reviewer

Terms of purchase

Due to petland of Rockford closing all my dog warrenty is now voided. Petland should take care of any issues correlating with my dog. I feel the money I have to pay on the dog with my credit card should be reimbursed. I shouldn't have to finish paying since I'm not getting my full benefits of the dog. Any further phone call to talk about my concern would be greatly appreciated. Vachenzia 608-921-****
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ID
#3545268 Review #3545268 is a subjective opinion of poster.
Location
Cherry Valley, Illinois
Pros
  • Nice employees
Cons
  • Warranty biased to petland
Loss
$5400
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Discrimination

I am absolutely disgusted. I mean, come on. What year is it? 1950? NO!!! Its 2022, everybody dyes there hair. If the whole world was blind, would color matter, or actions? You refused to hire my daughter do you colored hair. Its just one all over color. That is discrimination. I am considering a lawsuit. I ask that you please update your employee handbook. Hair color has nothing to do with experience. This is a practice extremely frowned upon known as discrimination. Its not right.
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ID
#3523576 Review #3523576 is a subjective opinion of poster.
Location
Ironton, Ohio

Euthanasia

I bought a Dog from you 5yrs ago ,I had to have him put to sleep today.The vet said his kidneys failing was due to bad genetics ,ie over breeding and inter breeding of siblings. He can from a puppy mill in Missouri, and you guys bought him and resold him!! I am furious that I had to put an otherwise healthy dog to sleep!!! I loved him ,he was family too me!! You people need to get a clue. I will be joining other in a class action suit against you. I will also blast every social media app I can.

User's recommendation: Do not purchase any animal from Petland.

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ID
#3518465 Review #3518465 is a subjective opinion of poster.
Location
Galion, Ohio
New Reviewer

Employee rudeness & discrimination

Employee was discriminating against client . She kept asking if we were ready to give up the dog and complained we were holding the dog while two other clients in the booth next to us who were white were holding the dogs and nothing was said to them. Then after we asked why she only called us out she yelled and had an attitude only to us.

User's recommendation: Complain if you are discriminated against.

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ID
#3434918 Review #3434918 is a subjective opinion of poster.
Location
Columbus, Georgia
Pros
  • I will never go back
Cons
  • Discrimination
Preferred solution
Apology

Horrible Customer Service from One Petland Clerk!!!

The store clerk Haley was very unsavory. Customers- if you dont know what size tank EXACTLY DO NOT I REPEAT DO NOT BOTHER ATTEMPTING TO PURCHASE ANY BETTA FISH FROM THE WESTFIELD LOCATION! Not only was I interrogated, but then told I couldnt purchase a female Betta to...
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ID
#3408532 Review #3408532 is a subjective opinion of poster.
Location
Carmel, Indiana
Pros
  • Cute animals
Cons
  • Quality

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Store Closure

I was just in my Round Lake Beach Illinois store a week or so ago and saw numerous puppies. I learned today this store location was closed due to a puppy mill situation. I am writing to find out what happened to the puppies and to see if they needed foster care or placement assistance. I left a voicemail as well but wanted to follow up in writing.
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ID
#3365546 Review #3365546 is a subjective opinion of poster.
Location
Round Lake Beach, Illinois
Preferred solution
I need to know where all the puppies went and if my family can help them.
New Reviewer

Complaint

My new puppy is sick, and it has been a traumatic experience. I need help with resolving this issues!
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1 comment
#2137725

Hi Ryane, I am so sorry to hear about your negative experience with Petland and your puppy's health issues. The Humane Society of the United States collects information about consumers who purchase sick puppies from pet stores. If you would like to provide us with information about your experience, please fill out this form: https://www.humanesociety.org/forms/puppy-buyer-complaint-form All the best, Ellie

ID
#3343642 Review #3343642 is a subjective opinion of poster.
Location
Houston, Texas
Pros
  • Cute animals
Cons
  • Pricing not fully disclosed
  • Deception and dishonesty
  • Crooks
Loss
$2000
Preferred solution
Price reduction

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