Petland Reviews

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Petland - Worst company ever
Petland - Worst company ever
Petland - Worst company ever
Petland - Worst company ever
Petland - Worst company ever
Petland - Worst company ever
One Star is too much for this company, On April 12 th , My person Johanny Parra and my husband Jose Suarez went to Petland Kendall address 8236 Mills Dr, Miami, FL 33183 and was attended by Stephanie. At 12pm and we decided to purchase a puppy specifically a Golden...
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3 comments
#2055929

I am going through the same thing, only I spent over $6000.00 buying my dog and $700 so far to get her tested and diagnosed with polycystic kidney disease. What ended up being the outcome? They wont return my calls or emails.

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ID
#1933502 Review #1933502 is a subjective opinion of poster.
Product
Petland Dog
Loss
$6160
Preferred solution
Full refund

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New Reviewer

Paperwork for my Quaker parrot

I purchased a Quaker Parrot the evening of September 3rd. I was told he was 4 to 5 months old. I ask for his hatch date and was told he would ask the manager. When I got home I realized there was no paperwork on the Quaker Parrot other than the cash register receipt. I went back in on September 4th. The manager and the gentleman that sold me the Parrot were both off. I was told the manager will be back on Monday. The lady took my number and told me the manager would call me back. Its Tuesday afternoon and I still havent received a return call.

User's recommendation: Shop somewhere else.

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ID
#2852662 Review #2852662 is a subjective opinion of poster.
Cons
  • Price on untamed quaker parrots
  • Treatment of their animals
  • Limited parrot products
Preferred solution
For $1200 + I want some type of certificate that documents the band number, the hatch date for the Parrot, and the date I purchased the Parrot. Band number on the parrot is # ABC (TX) 21 3254.

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New Reviewer
Petland - Issue to be resolved
Hi. My name is Amanda. I bought a Red Tail Boa from your store in Bradenton FL in April. He had some strange skin problems a couple weeks later and I brought him back in and they said he is fine and to just keep misting him every morning. I did that and fed him a live...
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ID
#2600343 Review #2600343 is a subjective opinion of poster.
Location
Bradenton, Florida
Pros
  • Nice employees
Cons
  • Poor return policy
  • Animals health
Loss
$400
Preferred solution
Let the company propose a solution

Payments

Hello my name is Fiorella Guanilo. I wanted to know if you guys had any offers for anyone wanting to pay the entire account in full today. I seen a lot of times were people would owe a certain amount but if paying early, you guys would lower it. If you guys can call me back as soon as you can i will appreciate it.
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ID
#2488388 Review #2488388 is a subjective opinion of poster.
Location
Winter Park, Florida
New Reviewer
Worst customer service ever. Bought a coat for my friends dog and it didn't fit. Well no returns on coats although no one told me that and there was supposedly a sign that I never saw. I stood there and said to my friend well if it doesn't fit you can exchange it. The...
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1 comment
#1992988

Ok you didn't see the sign.. Now you know.

You're not getting a refund. So what's the issue.

ID
#2459142 Review #2459142 is a subjective opinion of poster.
Location
Racine, Wisconsin
Cons
  • Customer service badgering sales techniques with the dogs
Loss
$43
Preferred solution
Let the company propose a solution
New Reviewer
We went there, fisrt time, to look around. We saw a puppy we liked and asked how was the process to get it. They made it look as easy and we decided to get it. They said it was "LOW INTEREST" so we asked for financial assistance and the bank denied our application and...
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1 comment
#1977672

It would be much nicer and kinder to have adopted a dog from the SPCA, Humane Society or a rescue. So many pets are being abandoned during this sad time.

ID
#2400243 Review #2400243 is a subjective opinion of poster.
Location
Rogers, Arkansas
Product
Petland Dog
Pros
  • I will never go back
Cons
  • Fraud
Preferred solution
Let the company propose a solution
New Reviewer
Petland - Customer Service Assistance Needed
Update by user Dec 20, 2020

Dog was practically Full Grown

Original review posted by user Dec 20, 2020
To whom this may concern, Please help me , this afternoon 12/20/2020, , my wife and I visited a Petland store on Beach Blvd, Jacksonville Florida, I was really hoping for a Christmas Miracle.Please let me explain Im a US Veteran with PTSD...
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ID
#2345522 Review #2345522 is a subjective opinion of poster.
Location
Jacksonville, Florida
Cons
  • Highly inflated prices
Preferred solution
Severe price reduction or assistance getting a dog for a veteran

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Verified Reviewer
New Reviewer
Hello my name is Amoy, I'm In Houston TX, and I'm writing to you guys today because I am no longer working and need to stay home due to my grandmother health. She needs assistance 24/7 after finding out she had breast cancer. Therefore I won't have any money to keep...
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ID
#2323806 Review #2323806 is a subjective opinion of poster.
Location
Jacksonville, Florida
Product
Petland Dog
Loss
$2000
Preferred solution
Price reduction
New Reviewer
I purchased a dog from petland from representative Taylor Adam's. I paid 300 and was told the pet came with a package and 3 months dog food. He then told me if the pet needed to go to the veterinarian that all her Bill's would be taken care of and asked me for my phone...
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ID
#2322688 Review #2322688 is a subjective opinion of poster.
Product
Petland Dog
Pros
  • There is no pros to dealing with petland
Cons
  • Deception and dishonesty
  • Pushy customer service representatives
  • Fraud
Loss
$439
Preferred solution
Full refund
New Reviewer

Dispute

Schedule an appointment to see a puppy at your Monroeville,Pa 15146 store. The trip took 30 minutes! Plus turnpike fees! I told the manager Elliot,That if there was any change in the puppy status to call me on my cell phone. When I got to the store the Manager Elliot, Said the puppy was sold. I asked him why didnt you call me on my cell phone. Have no answer! Wasted my time,my gas and my money.

User's recommendation: Manager should’ve called me.

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ID
#2319317 Review #2319317 is a subjective opinion of poster.
Location
Monroeville, Pennsylvania
Product
Petland Dog
Pros
  • Puppy we came to see
  • New puppy
Cons
  • Service the manager all of it
Loss
$10
Preferred solution
Let the company propose a solution

Finical

Hi, my names abby billingsley and Im trying to reach out to somebody about my financial plan. I have missed my last 2 payments and I just need to talk to somebody to figure this out. I have been off work and my phone has been shut off and turned back on a numerous times so calling me isnt the best way to get ahold of me so if somebody can email me that wound be great!
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ID
#2306496 Review #2306496 is a subjective opinion of poster.
Location
Lancaster, Ohio

Return

returned a dog just to find out that they didnt tell the finance company it was returned so we are being charge $195 a month even though its delinquent now
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ID
#2301688 Review #2301688 is a subjective opinion of poster.
Location
Locust Grove, Georgia

Refund

I wish to file a complaint. We purchased a pug puppy from your Athens store on labor day. We were told to take him to our vet within a week which we did. We were told to submit the bill to the store manager and we would l be reimbursed. It isnow October 27th and still no check. I have called and emailed them several times and was told they would look into it and still no check or explanation. I sure hope veterinarians don't wait this long for payment i do expect this to be rectified soon. Roger Morgan 4247 National Rd Hebron Ohio 43025
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ID
#2250739 Review #2250739 is a subjective opinion of poster.
Location
Chicago, Illinois

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Verified Reviewer
New Reviewer

The chip in my dog is bad

Update by user Sep 23, 2020

home again has a better rating to owners finding there dog

Original review posted by user Sep 23, 2020
my dog was stolen and couldn't update petland information still paying 4, 300.00 paid in full pet key wont tell me where my dog is.because they had my old number I couldn't update information at petland.even went to court. Still pet key won't help.

User's recommendation: don't buy dog at pet land.

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ID
#2186617 Review #2186617 is a subjective opinion of poster.
Product
Petland Dog
Pros
  • Lots of inventory
Cons
  • Payed too much and no paperwork on chip
  • That i have a problem and they refuse to acknowledge it
  • Customer service state of the pets
Loss
$4300
Preferred solution
give me another dog

Sick and deceased pet

My mother bought a puppy poodle, Female for $3600 at this store. After 2 days she got really sick and my mom took her to the veterinarian hospital, she stayed overnight, $500 charge. We called the store, a week later they want us to take her back ,they took her to the hospital again, They kept telling mom she was a fighter, Then she passed away. Now the store has been giving mom the run around . Supposedly a manager named TJ Has more important things to do than to return my mother's money! I am so upset I need to do something about this, and my mother does not want another puppy. This store left a sour taste in her mouth. No more animals will she ever buy from this store.

User's recommendation: Di not purchase pets here.

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ID
#2114457 Review #2114457 is a subjective opinion of poster.
Location
Prescott Valley, Arizona
About 4-5 months ago our dad decided that he always wanted to have a jack russell and despite already having a pembroke corgi at the time (which sadly passed away within 2 months after due to old age). I've heard bad things about pet stores, but first off the pricing...
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ID
#1896957 Review #1896957 is a subjective opinion of poster.
Location
Sterling, Illinois

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