Aundrea A Waf

I’ve been sent to you people twice I’m gonna leave my number I need someone who deals with taking payments out of the accounts to call me asap I’m livid because you all took money from my savings

Needing someone to return my call asap 217 264 **** you all took money from my saving account for your payment and it will be rejected when it should of came from my checking account
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Loss:
$29
Tanisha S Bcv

Complaint

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The rude cashier at your store in Columbus GA on 09/02/23 Demanding me to purchase a cage to return a rabbit to this store instead of just taking the bunny back like they told me over the phone
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Loss:
$50

Preferred solution: Apology

Libby A Zuf
map-marker Tulsa, Oklahoma

Double charged

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Petland - Double charged
I was double charged at your store over $500 and I haven't received my refund. What is the delay? I need my money back because I was suppose to use it far trip.
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jeff s Fby

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Verified Reviewer
| map-marker Chicago, Illinois

Not happy

Petland is a total scam. We bought a Dachshund puppy from them and they told us it was a mini Dachshund, but it wasn't. The dog also had a broken tail. Even the Petland representative said that it was not a mini because every dog had paperwork that indicated mini or full size (ours did not have that). When we contacted PetLand, they basically said that we bought it and you are stuck with the dog. They were very unaccommodating with anything. Be very careful when you buy a pet from them. They will not stand behind the sale. Worst customer service I have ever encountered. Stay away!!
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User's recommendation: Avoid Petland. Total scam....

Cynthia C Tfe

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Verified Reviewer

Complaint

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Original review Feb 22, 2023
Would not let us hold at puppy at 5:30pm when they close at 9pm. They have let my daighter hold a puppy up to around 8:00pm so not sure why today was any different. Would like to talk to the owner as we wrre the only two in the store.
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Preferred solution: Apology

Cynthia C Tfe

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Verified Reviewer
| map-marker Franklin, Ohio

Complaint

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Went in to see if my daughter could hold a puppy at 5:30pm. They dont close til 9pm. My daughter request to hold a puppy and they said all the dogs had to much play time and they weren't allowing anyone to hold the puppies. We were the only ones in the store. We have went in to hold puppies at 8pm so not sure what the problem was. I would also like to talk to the owner about how we are treated but there is no number.
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Nyjae Sfi

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Verified Reviewer
| map-marker Riverview, Florida

I'm not even going to waste my time on giving you any kind of review not even a one

I purchased a dog at Pembroke Pines and University location I was put on the plan that was a certain amount of money at no interest for a year and the balance to be paid at the end of the year you sent me a bill the first month which was double the amount of the agreed price plus interest I have the written contracts and all the conversations I had with corporate and Petland credit card company you said you were going to fix the problem and for the last 2 months you haven't done a thing except charge me double the interest just got a bill for $600 and $54 I've been dealing with you people for 3 months trying to straighten this out without having to take legal action since you people are incompetent and ignoring me I have seek legal counsel and you will not get away with this I have signed and written contracts on the promotion that I agreed with I have written conversations with corporate Petland and credit card community you will not do this to me it is affecting my credit score which affects my life so there's going to be a problem and the problem is going to be yours believe me I've already seeked advice from my attorney they have looked at all the papers I have gotten and you people are totally wrong and we'll be hearing from me this week February the 17th and on I am 65 years old and this was supposed to be a joyous occasion for my first dog and you people have made it a nightmare I've tried to do this nicely and you people are incompetent used car salesman and you will pay for my stress and the things I've had to go through to get to the point that we're going to get to and you are a totally in the wrong

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User's recommendation: I I would not recommend you to anybody that is purchasing an animal from Petland locations you have been nothing but incompetent and unhelpful ridiculous the people you have working at your companies are like used car salesman and have no knowledge of anything that is going on

Felma G Fht

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Verified Reviewer

Rude mangent

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Updated by user Jan 10, 2023

In sept of 2022 I purchase a female shih tzu from you and spent $2,052.00 on my shih tzu so I was looking to buy other one but bad customer service is a turn off…..! will never go back again

Original review Jan 10, 2023
Rude mangment 1/10/23 over a $ 6.99 Item I wanted to purchase a shih tzu male but now I will take my business else where .!the dog sold for $2500.00 your lost not mind for rude customer service by mgmt
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Preferred solution: The manger removed from the store

User's recommendation: Go somewhere else

Nyjae Sfi

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Verified Reviewer
| map-marker Riverview, Florida

I have seriouse concerns

Not honoring the contract I originally signed up for and is affecting my credit I tried to contact talk to supervisors corporate credit card company and you refuse to help me out now I have to acquire legal action this was supposed to be a joyous occasion and you people have made it nothing but a nightmare
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User's recommendation: Wouldn't wouldn't recommend you to a person purchasing any kind of animal

Donald L Img

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Verified Reviewer
| map-marker Deerfield, Ohio

Poor health of pet and credit card services

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My dog had sever hip dysplasia where the quality of life and length are impacted and may need total hip replacement. Petland did nothing to support me with a sick dog or the over 6K cost charged.
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Loss:
$6800
Pros:
  • Selection
Cons:
  • Customer service

Preferred solution: Full refund

User's recommendation: DO NOT SHOP AT PETLAND, no care about your new pet or family.

Anonymous
map-marker Riverview, Florida

Text notices flooding my phone daily STOP

This continues to happen no matter how many times I reject, junk, call to have my texts stopped. I would never purchase at Petland as they have no customer service and interface skills. You have my phone so why not call me to remedy?
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User's recommendation: Avoid at all costs. Go to a shelter or a breeder that also shows. Shop direct.

Anonymous
map-marker Miami, Florida

Dog training

I was offered training but i purchased my dog during covid by time training resumed he was no longer eligible i am pissed off because they wanna charge me too much to train him with their trainers that was suppose to be free
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User's recommendation: Never

Trudian M Hdq
map-marker Pembroke Pines, Florida

Petland doesn’t honor / standby their word . I bought a puppy and on the said day I bought her she was pooping blood. I called the store to inform them and I was told that she got a vaccine that was

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Petland doesn’t honor / standby their word . I bought a puppy and on the said day I bought her...
I bough a puppy 5 days ago only to find out that the puppy is pooping blood and has slight phenomena. I was told by the agent at Petland that the puppy I was pooping blood because of a vaccine she got on the day I picked her up which was not on recor
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Pros:
  • Cute animals
Cons:
  • Highly inflated prices

Preferred solution: Let the company propose a solution

Vanesa P Oca

Claim

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The sold me a sick a sick puppy I being going back and forward to veterinary and medications. Since the third day that I bring the puppy home I had tooked him to the vet. 3 months no reply yet.
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Loss:
$1000
Pros:
  • You think they have hight standards of healthy puppies
Cons:
  • Dont repply
  • I have a puppy sick from the store

Preferred solution: Full refund

User's recommendation: Don't but in the store, overpriced and don't sell healthy puppies or do the minimum. Mine came sick and full of worms

Trudian M Hdq
map-marker Hollywood, Florida

Aggravated

Petland - Aggravated
I was sold a puppy that was pooping blood and has phenomena. I was told that the reason for her pooping blood was because she got a vaccine on the day I picked her up yet her records didnt indicate any such vaccine . I watched her for 3 days still no change . I had to take her to the vet only to discover that she also has a slight pneumonia. I am highly disappointed, stressed out snd frustrated. To add to the fact that they do not stand by their word . I got a who brunch a running around from their reps in store . Unprofessional
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Tanya J Xaf

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Verified Buyer
| map-marker Summerville, South Carolina

Disappointed

Petland - Disappointed
I purchased an adorable puppy that is supposed to be a poodle. I left great reviews upon purchase because customer service is awesome at the Summerville store in SC. My pup just turned 7mths. I had dna test. He's only 75% poodle and 24%teo other breed. The money spent is unbelievable. He's supposed to be hyper allergenic. My daughter has severe asthma and is supposed to visit next month. She can't if I have this mixed breed in my house. This is heart wrenching. I want my money back.
View full review
Loss:
$6687
Pros:
  • Cute puppy but they rip u off
  • There is no pros to dealing with petland
Cons:
  • Deception and dishonesty

Preferred solution: Full refund

User's recommendation: Speechless

About

Related Companies

Petland Florida, Petland Mall of Georgia, Aquarium Adventure, Petland Monroeville, Petland Sarasota

Summary

Petland is a privately owned corporation. It is headquartered in Ohio. The Petland chain of pet shops was founded in 1967 in the United States and at the present time this is the largest chain in the world. The company has its stores in many countries all over the world: Japan, France, Canada, Chile, and South Africa. Petland offers tropical and marine fish, exotic birds, small animals, reptiles, puppies and kittens. Besides, Petland provides a diverse range of pet-related services, veterinary help, consultations on caring for a pet, distribution of pet-related merchandise. Adopt-a-pet is one of the most successful programs of Petland.

Petland reviews and complaints

Petland is ranked 180 out of 594 in Pet Stores category

Payment Methods

VISA

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