am writing this post in the hopes that no other family will have to go through what ours recently has due to the negligence and disregard that Petland of Springfield shows towards their animals. We went in just for fun one day and ended up falling in love with a baby lop eared rabbit.
Normally I would not buy from Petland because I know of their tainted history of being a supporter of breeding kennels for dogs. However I couldn't resist this adorable little creature. I asked what I would need for her and was told that a cage, water and any rabbit food would suffice, and some vitamins that the store sold me. I went to Pet Smart to buy her supplies.
A lady stopped me to ask about my cute bunny and I told her I had just bought her at Petland. Sadly she told me she had just lost her rabbit she purchased from Petland after having it for three days. It just died one morning she said. I was shaken by this story but took my new little bunny home.
My children and I loved her and became attached very quickly. I called Petland the next day. I was a little concerned because the rabbit, now named Annabelle was having diarrhea. I offered to bring her into the vet there and would have gladly paid for it.
I was told it was simply the stress of being moved to a new environment and completely a normal situation. Annabelle continued to eat, drink, snuggle and play normally. She had no discharge from her nose or eyes so I took their word for it. Two days later I called and said she still had the diarrhea and that I was becoming concerned.
I asked specifically if there was any way the feed I bought her at PetSmart could be causing the diarrhea. I was again assured as long as I was giving her the vitamins I was sold there was absolutely no need for her to see a vet. Annabelle died in her cage hours later. I called the store and they offered to exchange her out for a live rabbit, as if she was a garment that had been purchased and was not quite the right size.
Even though we had Annabelle for only three days she could not be replaced so easily for us. Petland returned the money for the rabbit in exchange for her corpse. I then began trying to investigate what caused Annabelle's death. I called a rabbit breeder and a veterinarian who both informed me it was the sudden change of feed on her sensitive system that killed Annabelle.
It was devastating to learn that this could have been prevented. I trusted that anyone who sold an animal would have some knowledge of how to care for it or at least be able to say, "I don't know. Call someone who does." I called the store manager and told him of my findings to which he said he would bring it up to his employees at the next training. I wonder how many innocent Annabelles will suffer and die unnecessarily before he does or how many children will cry themselves to sleep because their new friend passed away in their presence.
I suppose it doesn't matter to Petland as long as they continue to make their next buck and hopefully some of the buyers won't bother to get or save the warranties to their animals. Now I know why my gut instinct told me not to purchase ANYTHING from these people. I hope someone runs them out of business soon. And my hope is if you are looking for a little friend in the form of fish, bunny, dog, or any other animal you will be wiser than I was and buy or adopt elsewhere.
Please do not support this unethical and cruel business. If you need any other information feel free to google other complaints of misconduct and horrendous behavior this business has committed against animals.
I only wish I had to begin with.
Product or Service Mentioned: Petland Dog.