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Where do I start?

This place is a joke!!!

In June of 2010, my boyfriend and I went into this store looking to buy a puppy. After visiting the store several times considering and reconsidering an actual purchase, we decided on getting one of the puppies.

When we spoke with a sales person regarding the sale of the puppy she was nice in the beginning. As the conversation went on her attitude changed. She seems annoyed and became short with me due to my questioning her about the puppies health and condition.

First red flag, right?

After considering the purchase and taking a tour of the store. We were almost frightened into buying the puppy and all of these additional accessories and food products.

We were informed that the puppy had be micro chipped. I asked why she was micro chipped before we had a chance to confirm whether or not we wanted it. One of the store manager's "Leah" informed us that the type of dog that we wanted is very popular with theft.

That was an automatic $60.00.

Second red flag, right?!

The puppy alone cost $1700.00 and with the additional merchandise, and micro chipping the bill came to $2050.00

We were given a lot of paperwork to read and sign. There were things on forms that I didn't understand, so I started asking questions. Once again the associate started to become annoyed and short with us again.

Third red flagโ€ฆโ€ฆ

The very night that we had taken her home she started to cough really badly. We called the store and they advise us to bring her back in. After a brief exam she was Dx with "Kennel Cough" which I know is common among dogs.

Ok, so now under the advice of the store staff we left her at the store until the vet came in which would be five days later at a cost of $10.00 per day.

Five days later when we picked her up with medication, we were advised to take the puppy to our vet within 10 days, which we did and when we showed the vet the exam papers for the puppy he told us the puppy had a hernia and something was wrong with one of her hips.

I was never informed of these conditions prior to the purchase. When I contacted the store again, I was told that there was nothing that could be done about it.

Another flag, right?

Now 5 month later the microchip that was inserted into her neck has started to protrude from her skin. Again, I called the store and spoke with the owner about the situation. He practically called me a liar because evidently this has never happened before! Rightโ€ฆ..

He was very, very rude and talked very condescending to me. The conversation went back and forth for a moment until I abruptly interrupted him and ended the phone conversation.

All I can say is "Buyer Beware!!!!!" Do your homeworkโ€ฆ.research before you purchase pets from anywhere and anyone, and stay away from this "*** HOUSE!!!!"

Location: Steubenville, Ohio

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Guest

I am in no way disagreeing with you complaint as I am sure it is true and valid, and I would not ish that fate on any pet or their owner. But I would also like to point out something that is very simple yet usually overlooked, especially by people who are wronged by this company.

There are 2 companies, Petland Inc, and Petland Canada. Petland Inc as you you may have guessed is the United states version. Although they started out as the same company, long ago Petland Canada was completely bought out and is now a completely unrelated company with very different standards (much better). The only thing I ask is that you be specific to Petland Inc if/when you ever make another public complaint, because in my experience (been to most Petland Canada stores as a Hagen representative), Petland Canada has much better animal husbandry, cleanliness (honestly most times you wouldn't be able to tell there are pets there from the smell!), and knowledge base (Which is effectively imparted onto every customer who even considers adopting a pet from them.).

Thanks in advance for reading this, even if it makes no difference to you, condemming 2 different businesses for the same thing when only one is guilty is really unfair. (Especially, (no offense PeTA/HSUS) with how radical some animal rights organizations can become over.... pretty much anything.)

Guest

The owner wants me to confess the truth. The truth is they refused to take the dog back so my boyfriend poisoned it to make it appear sick.

Guest

Next time you want a pet, don't fund puppy mills. Adopt from a shelter. Pet stores only care about money, not the animals.

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