Petland is HORRIBLE

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Home » Consumer Reviews » SERVICE » Petland is HORRIBLE

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Petland is HORRIBLE

Apr 13, 2008

Petland complaint

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I bought 4 fish at Petland on April 12. They went belly up within hours of going in my tank. When I took them back with a sample of my water, I found out my water wasn't so good. Jim told me that my water wasn't habitable for "Any animal". Yet, I've got 3 fish who have lived for more than 2 years! When I began to complain about their "48 hour fish guarantee" he said "It's not my fault you killed your fish". When I offered to follow his suggestions and then return in 1 weeks time to get my water tested again would he then replace my fish? He said "Sure, I'll put your dead fish in the freezer and give them back to you next week!" No joke! He honestly said that!Then when I suggested I would write a complaint about him and this 'customer service" and "guarantee" he said I was threatening him with 'extortion". When I mentioned he didn't care about my "fish" because he already got paid, he actually told me he didn't make any money on my 4 fish. I said "well you sure didn't pay what I paid for them" and he MOCKED ME! I've reported Petland in Westland, Mi to the BBB. I refuse to allow someone to get away with that! I think everyone should chime in with their horrible antics and customer service skills. I can't wait to see what will happen now!

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Comments (3)

1. Written by Trevor, on 10-06-2008 14:42

The fish were probably in their aquariums for weeks possibly months. Then all of a sudden when they are going into your aquarium they die. Could it be what you are doing. Did you put the fish in the tank right away. You are supposed to float them in the tanks with the bag they gave you anywhere from 20 minutes to an hour so the fish get used to the temperature change and don't go into shock.

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2. Written by ryan marsh, on 10-06-2008 14:36

i bought a puppy three weeks ago from there! since i have spent the last three weeks at the doctor with her for breathing problems! they suck and are animal cruelty! dont ever go here unless u want a sick animal!!!

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3. Written by sct, on 22-04-2008 14:13

Thats terrible like honestly thats not good at all

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