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PLEASE PLEASE DO NOT PURCHASE ANYTHING FROM THIS STORE.

Please do not even purchase your pet supplies from here – do not support them.

I typically, do not condone or promote buying from a puppy mill, pet store. Unfortunately, I saw my little baby and fell in love with her - I did not have the heart to leave her behind. I couldn't bear the thought of her spending one more night in there.

To make a long story short, she was very ill the very next day, she also made my other 7 month old puppy very ill – we actually thought he was going to die. I have literally spent probably 70 to 80 % of my time over the last 30 days tending to both sick animals and running to and fro the vet. If I am not dealing with Diarrhea, vomiting, kennel cough, hacking coughing.. I am either on the phone with Petland complaints / legal department or on the phone with the vet.

My first puppy lost over a pound. The poor animal can't even breathe half the time and has to constantly be in a nebulizer. It is so bad, that I can no longer be using up 2 hours of my day every single day, at the vet. We have built our own nebulizer box and are rotating the pups 3 times a day.

Firstly, PETLAND should never ever have sold me a sick dog. Secondly, they should never ever have charged me the $1000 plus that they did – in fact they wanted $1800 – OUTRAGEOUS. Thirdly, they really should be put out of business – period.

There are animals in there that are skin and bone – ribs sticking out. The store is kept at such a low temperature, you can see the poor pups physically shaking and shivering from the cold. They do not have blankets, they stand on wire floors – it is completely heartbreaking to be in there. I too, was told the pup was new to the store "and not "infected' with the pet store environment" … absolute nonsense. The anxiety of the pup, when left alone or in a cage at home was heartbreaking.

PLEASE, of course the staff are friendly, they make commissions - TRUST ME, when I went back .. THEY WERE NOT FRIENDLY IN THE LEAST.

From my constant trips to the vet- I see all the other Petland/Petzone people walking in with their with their new puppies – only to see them again the next day and the day after … just like me – they too begin the cycle that I am in……….

It is completely unacceptable that a perfectly healthy puppy almost lost his life, is still very very ill and both pup have been on 8 different medications for 30 days. This puppy should not have gotten ill in the first place.

Please note that the recommended vet is amazing and is going over and beyond to help my two pups – his staff are amazing. I must stress – this is not a negative post about the recommended VET for PETLAND/PETZONE – but a negative about the pet store.

I have videos of all the coughing, choking, sneezing, lots of pictures.

Location: Mount Laurel, New Jersey

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Guest

Ma'am I also got a puppy from petland and he is the healthiest dog ever. Of course when I brought him home he had diarrhea, coughed a little bit, but its normal changing environments.

It puts stress on the puppy, maybe you fell inlove with it and couldn't leave it behind but the puppy needs to adjust. Also take into consideration the fact that picking a puppy from a pet store is the same as leaving your child at the daycare. Kids immune systems are still developing still getting stronger. If one child has a cold, or a virus being in a room full of other healthy kids, it is most likely that your child along with others will also get it.

Its the same with puppies closed in the same kennel. If one puppy has kennel cough, most likely most do. I used to work at Petland and this is not me defending Petland (it doesnt even matter now) but they were really well taken care of, regardless if they came from puppy mills or not. Which they are not.

Once they come to petland they are just puppies that need new homes. The reason why staff is nice when you get your puppy but when you come back full of complaints and accusations were not is simply that, people come back armed and read to spit fire. Its not our fault, we simply make sure the puppy goes to the right home. Yes we made commission but its not only about that.

Just really irritating. Well just take everything into consideration.

Its not only because your puppy came from petland and it got sick that it necessarily is petlands fault.

Thanks.

Guest

You may have heard this terrible establishment has closed (as of April 30th 2016) thanks to the City commissioner enforcing a new ordinance against stores selling pets commercially within the City limits. About time I say!

I'm sure those "30" teenagers will fins jobs elsewhere and will move on.

. .

Guest

You are so right. They change their whole attitude if you have a problem.

Jeckle & Hyde . Very unacommodating, to say the least. Little did I know they were a franchise. Check out Petland kennasaw Ga.

Same deal. Same problems.

Very interesting. Watch video of bulldog story.

Guest

No actually I purchased my puppy and he had coccidia that the doctor prescribed me medication for but never tested my puppy for... 'He actually told me well it's for a just in case' and when I asked him for a test to prove that he has coccidia he said 'well it would be a lengthy and expensive procedure'...so in other words no he didnt want to test my puppy because he knew it would come up positive and it would prove that Petland is indeed selling sick puppies. Oh and they kept my dog overnight and my dr visit plus the medication was free....now tell me that isn't suspicious!

Petland is indeed selling sick puppies and the vets are covering it up.

Guest

I have gotten two dogs from petland and never had any issues. The pets were playful, energetic and looked healthy.

In both instances my dogs were healthy. Just because you get a sick dog at a petstore does not constitute a puppy mill. Do you have proof it came from a puppy mill? If so, where is it?

Also, I have adopted cats and dogs from the Broward County Animal and had to have one put to sleep he was so sick. So please stop throwing out assumptions when you have NO FACTS to back yourself up. Any animal purchased can get sick. Especially when you bring it home.

These animals are often nervous or scared which lowers their immune system. These animals get sick. So why are my two dogs healthy as can be? Answer that.

See I HAVE proof my dogs are healthy. Do you have proof?

Guest

How *** and thoughtless to buy a dog from a pet store.Go to a shelter and adopt a nice dog for almost nothing.Really a thousand bucks down the drain.

Guest

You did support the "puppy mill". Don't be a hypocrite there were ways to handle the problem and you chose to go it alone next time exercise your rights as a consumer

Guest

I had a wonderful experience at Petland Deerfield as my salesperson was knowlegable and a big help to us deciding which pup was best for our family..Our new husky is happy, healthy and a great addition. WE HIGHLY reccmnd PETLAND!!!!!

bg

Guest

I am in no way disagreeing with you complaint as I am sure it is true and valid, and I would not ish that fate on any pet or their owner. But I would also like to point out something that is very simple yet usually overlooked, especially by people who are wronged by this company.

There are 2 companies, Petland Inc, and Petland Canada. Petland Inc as you you may have guessed is the United states version. Although they started out as the same company, long ago Petland Canada was completely bought out and is now a completely unrelated company with very different standards (much better). The only thing I ask is that you be specific to Petland Inc if/when you ever make another public complaint, because in my experience (been to most Petland Canada stores as a Hagen representative), Petland Canada has much better animal husbandry, cleanliness (honestly most times you wouldn't be able to tell there are pets there from the smell!), and knowledge base (Which is effectively imparted onto every customer who even considers adopting a pet from them.).

Thanks in advance for reading this, even if it makes no difference to you, condemming 2 different businesses for the same thing when only one is guilty is really unfair. (Especially, (no offense PeTA/HSUS) with how radical some animal rights organizations can become over.... pretty much anything.)

Guest

I am very sorry you had this experience with a petland :( I hear about so many petlands like this, it is aweful. I am very glad that the petland I am at is nothing, absolutely nothing like this at all.

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